Good ThymesGood Thymes

FAQ overview

Do you stock all of your products?

At Good Thymes all items that are live on our site are in stock and ready for next day delivery. Unlike some of the other sellers on the internet, Good Thymes ships directly from a live stock feed so you can be assured of speedy delivery.

Does my product have a manufacturers warranty?

All of the products we sell come with manufacturers warranties. If you would like a copy of the manufacturer's warranty for a product purchased then please contact us and we will be happy to send this to you.

How do I cancel an order?

If you change your mind, please contact us urgently. If the item has not yet been shipped, we can cancel the order. Otherwise, it will have to be returned. Please see our returns page for details.

How do I pay?

You can pay online using your credit or debit card or PayPal.

I am a trade customer, can you help?

Absolutely. We have many trade clients whether it be setting up a tea shop or a new retail outlet we can help. Just give us a call on 0203 290 4259 and we can talk it through.

I have a question. Can you help me?

No problem. Just give us a call on 0203 290 4259. Our customer service people are notoriously friendly and happy to help. Alternatively, you can email us on and we'll reply within 24 hours seven days a week.

What do I do if my order has arrived damaged?

Goods are packed carefully to ensure safe delivery. Damage is unlikely, but if it does occur, please let us know within 24 hours. Any claims for loss or damage to an item caused in transit received after 24 hours, we are unable to issue a replacement or refund. Before we can arrange a refund or replacement, we may ask you to return the item or send us a picture showing the problem.

What do I do if the delivery is incomplete or incorrect?

Again, this is a rare situation, but if it does happen, please contact us within 24 hours so we can supply missing items.